Privacy as a Philosophy: Why We Don't Work With Everyone
From the beginning, we chose to focus on the market's top teams. They need more than just another payment service: in an industry where everything changes in seconds, it becomes not just a tool, but the foundation of their business.
Privacy isn't a marketing ploy or a way to appear as an exclusive club. It's a response to a simple truth: payment services are tailored for the mid-market segment, while the largest players are forced to accept the bare minimum not designed for their scale.
The market offers compromises, not solutions. We chose a different path.
Who We Work With: Superteams
People say about influencers: "makers of nothing, sellers of everything." Solo buyers and micro-teams often follow this pattern—quick profits here and now.
Superteams exist in another universe. They're media buying giants that scale to million-dollar turnovers. They manage hundreds of cards, each processing tens of thousands of transactions monthly. There's no room for improvisation: every decision strictly follows Roadmap and KPI frameworks, roles are meticulously defined, and strategy is planned years ahead.
Superteams are the true makers. They don't follow trends—they create new market landscapes and run serious businesses.
Who We Don't Work With: Everyone Else
At the volumes superteams handle, challenges multiply, and so do their requirements—especially when it comes to payment services, which are effectively the backbone of advertising strategy. Designating superteams as a "VIP segment" would be half-hearted. Industry titans demand an entirely different approach.
A 360° focus on superteams wasn't just desirable—it became necessary. But focus isn't about saying "yes"—it's about saying "no." We said "no" to three segments.
First, teams without growth ambitions. Second, those who use payment services only occasionally for immediate gain. The third taboo: newcomers and "gray" teams. Stories about bill abuse and first-time billers aren't just reputational risks—they threaten the entire ecosystem. One problematic player can collapse the house of cards for everyone.
Superteams can't afford such scenarios. The slightest failure in payment services isn't just an inconvenience—it's a system collapse and massive losses. Our privacy policy filters out these risks at the selection stage.
Privacy Creates New Value
Closed access became our DNA. We’re obsessed with our clients and show them a service that breaks through the low expectations superteams have grown accustomed to. Privacy is our focus, allowing us to concentrate on the value our clients get.
Transparent Terms for Scale
Everyone in the industry talks about privacy, but it doesn't really exist. Pricing plans are created to accommodate everyone: companies of any level, including solo buyers. At the scale of seven-figure turnovers, this becomes critical, yet it's rarely considered.
The same terms that work for newcomers with $10,000 turnover don't work for superteams. Simple math: if a company spends $1 million and pays over $50,000 in monthly fees—that's more than half a million annually. This isn't just an expense—it's missed growth opportunities.
We addressed this by creating true privacy—our Private plan. It's not just about lower commission rates. At large volumes, this transitions from mere savings to strategic advantage. The terms are crystal clear, without hidden fees for every action. You know exactly what your costs are and can plan growth under predictable, understandable conditions.
Truly Personal Service
"Business is always personal. The most personal thing in the world," as Michael Scott from "The Office" said, and he's right. Everyone offers support—it's a basic feature. But closing tickets by default is yesterday's approach for superteams.
They demand the solution and people behind it to speak their language. They need more than just a "personal approach"—they require complete immersion in their business context. They value direct communication with leads, not endless ticket relays from one manager to another.
We immerse ourselves in the team's context from the start. We immediately create a personal chat where you'll find not just support managers, but service representatives. This fosters authentic dialogue and expertise exchange. This is how partnerships are built.
We don't waste time explaining how to issue a card (there's an in-app chat for that) or solving narrow questions, which fundamentally impacts service quality and connection strength. Privacy filters out noise and creates a new dimension of value—business involvement.
New User Experience
Focusing solely on superteams technically and conceptually defines our service—we build it for the best, making it the best for everyone. Newcomers and small teams who use the product occasionally won't even notice updates. But superteams will see value in the small details: for example, when you add new card filters that organize large amounts of data into convenient categories.
After each release, we don't just send update notices—we seek direct feedback and actually implement requests. This dynamic shifts the power balance: clients transform from consumers into product co-creators. Superteams feel they can influence something meaningful, and that's where they find value.
Less Means More
Our commitment to superteams sets a standard that doesn't allow compromises. We won't make exceptions or dilute our focus. Our global goal is to continuously raise this bar, becoming synonymous with reliability for the best in the industry.
Privacy has made our mission crystal clear—to become indispensable to those who set the rules in the market. Through this focus, we know how to create not just a payment product, but a service worthy of their level. That's why Stellar Card raises no questions except one: "Why didn't we switch to it sooner?"